Shipping policy

Last updated: November 6, 2026

Thank you for shopping with Kistelle. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed within 1–2 business days. Orders are shipped from a US warehouse by our suppliers.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Order Cut-Off Time

Orders placed before 5:00 PM (PT) will begin processing on the same business day.

Orders placed after this time will be processed the next business day.

Shipping Methods & Delivery Times

We offer standard shipping with an estimated delivery time of 7–13 business days after dispatch. Order processing takes 1–2 business days, making the total estimated processing and delivery time 8–15 business days. These times are estimates, not guarantees. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard shipping is free for all orders within the United States.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We ship only within the United States (USA).

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. You can cancel your order before dispatch. Once your order is in transit, we're unable to modify or cancel it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at support@kistelle.shop or +1 (323) 435-2556. Our business contact address is 15338 Gundry Ave, Paramount, CA 90723, United States.