FAQ

Where do you deliver?

We deliver only within the United States (USA). Our suppliers ship products from a US warehouse.

How much does shipping cost?

Standard shipping is free for all orders within the United States.

How long will my order take?

Processing takes 1–2 business days. Estimated delivery takes another 7–13 business days after dispatch, for a total estimated processing and delivery time of 8–15 business days. Delivery times are estimates, not guarantees.

What is your order cut-off time?

Orders placed before 5:00 PM (MT) begin processing on the same business day. Orders placed after this time are processed the next business day.

Can I cancel my order?

You can cancel before dispatch. Contact support@kistelle.shop as soon as possible with your order number.

Can I return an item?

You can request a return within 7 days of receiving your item. Contact support@kistelle.shop before sending it back. See our return and refund policy for item condition requirements and full details.

Can I exchange a size?

Yes, size exchanges are available. Contact us before returning the item. The customer pays shipping costs for size exchanges.

When will I receive my refund?

After we receive and inspect your return, we will let you know whether it is approved. Approved refunds are issued to the original payment method within 10 business days after we receive your return. Your payment provider may take additional time to post the refund.

What if my item arrives damaged or incorrect?

Contact support@kistelle.shop immediately with your order number, a description of the issue and photos where possible.

How do I contact you?

Email: support@kistelle.shop
Phone: +1 (323) 435-2556.

Business contact and return address: 15338 Gundry Ave, Paramount, CA 90723, United States. Contact us before sending a return.